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Elements and Performance Criteria

1. Operate point of sale equipment
2. Point of sale equipment is operated and maintained in line with manufacturer specifications and workplace procedures
3. Procedure for opening sales equipment or register is followed
4. Adequate change is maintained for use in transactions
5. Sales equipment or register is closed off in accordance with workplace cash security procedures
6. Transact sale
7. Amount owing is calculated and customer is advised
8. Amount tendered in cash transactions is checked, correct change is calculated and given, and receipt/tax invoice is provided as required
9. Credit and other non-cash transactions are processed
10. Clear register
11. Sales equipment/register is cleared and cash is transferred at required times in accordance with workplace policy
12. Cheques, credit and other non-cash transaction documents are handled in accordance with workplace policy and procedures
13. Due security is maintained when handling cash in accordance with workplace security procedures
14. Maintain sales documents
15. Records are completed for all transactions including refunds and no sales
16. Adequate supplies of dockets, vouchers and point of sale documents are maintained
17. Debtor transactions are processed in line with workplace procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to differences in equipment in accordance with standard operating procedures applying workplace procedures, relevant agreements, codes of practice or other legislative requirements communicating effectively with others when conducting financial transactions identifying and correctly using transaction equipment, processes and procedures interpreting and following operational instructions and prioritising work operating communication and financial equipment to required protocol reading and interpreting instructions, procedures and information relevant to conducting financial transactions using correct manual handling techniques safely transacting and completing documentation related to conducting financial transactions working collaboratively with others when conducting financial transactions working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

implications of credit and financial institution codes of practice operational procedures for conducting direct financial transactions with customers relevant state/territory regulations and requirements related to conducting financial transactions requirements of work systems, operations and relevant equipment risks and hazards when carrying out transactions and related precautions to control security threats typical problems that can occur when conducting financial transactions and appropriate action that can be taken to prevent or solve these problems.

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